You can request Your return within 14 days from the moment Your order was delivered.
The products should be sent back without any sains, makeup leftovers, unwashed and unused. We reserve the right to keep 50% of the original price if the product is not returned in its original condition.
You will recive full product price refound within 14 working days from the moment we recive Your return.
The only exception are products marked with the heading "FINAL SALE" usually you can buy them at the lowest possible prices much below our production cost, in the case of returning the product with such a mark, we will charge 40% of the purchase cost as a restocking fee.
If you are returning items that have been shipped to you free of charge, we reserve the right to deduct the shipping cost of 8,90 EUR from the refund amount. The same is true, in case you are returning one of the items that allowed you to get free shipping and if, after deducting the price of the returned item, the amount spent would not qualify your order for free shipping.
Shipping charges incurred during checkout are not refundable.
How do You return an item ?
Follow the instruction on the return page.
Exchanging Products ?
Follow the instruction on the exchange page.
Unfortunately, we are not able to provide free return shipment, but remind us when making your next purchase, we will try to refund shipping costs, giving you an additional discount, while all costs associated with delivering the exchange are paid by us.
What should You do, if You get a damaged or defective item ?
Our number one priority is the quality of our products, but mistakes can happen to anyone. If something is wrong with your product please follow the instruction below: • take a picture of the damaged product • contact us via email: firstname.lastname@example.org • include a picture of the damage and provide us with a short description of the issue. • our customer service will take care of your issue within 48 houres and give You further instructions