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DARTFROG fitness wear - FAQs

Wszystkie informacje, które mogą być dla Ciebie przydatne, dotyczące wysyłek, zwrotów, wymian etc.

About Dartfrog

Where is DARTFROG from ?

DARTFROG sports wear is an American-Polish company with branches in Poland and the United States

Where is DARTFROG produced and is it environment friendly ?

All our products are created and produced only in Poland, all the materials used by us and our suppliers come exclusively from Poland, Germany and the United States. Being a completely European company, we are subject to very strict rules when it comes to ecology and care for our employees, the use of recycled materials in production, the use of dyes that do not harm the environment, and utilizing waste only in a regulated way is our small contribution to a better future of our planet, and good salaries , social care and favorable working conditions for our employees a better future for the people who make DARTFROG.
 

What is DARTFROG ?

These frogs are considered one of the most toxic or poisonous specieson Earth. They live in the rainforests of South America, but because of the irresponsibility of people and excessive deforestation as many species are threatened with extinction. Searching for our company namey, we have drawn attention to the fact that these frogs are beautiful, colorful, stand out from the background of everything that surrounds them, and are also very dangerous, i.e. exactly like our target group of customers.

Returns & Exchange

What is DARTFROG return policy ?

You can request Your return within 14 days of your order. The products should be sent back without any sains, makeup leftovers, unwashed and unused. We reserve the right to keep 50% of the original price if the product is not returned in its original condition. You will recive full product price refound within 14 days from the moement we recive Your return.

The only exception are products marked with the heading "last pieces available" usually you can buy them at the lowest possible prices much below our production cost, in the case of returning the product with such a mark, we will charge 40% of the purchase cost as a restocking fee.

How do You return an item ?

Unfortunatly, we can't provide free returns yet. Customers are responsible for
return shipping cost, Therefor, choose a shipping provider that's most affordable for You.

ADVICE: (remember to send registered parcels with the possibility of tracking, otherwise if the parcel does not reach us we will not be able to help) 

○ post a parcel at the post office or with the help of a service that is convenient for You 

○ fill out the form on the website, make sure You fill in all the information (return form)  

○ We will refund Your money within 14 days from the moment the package is delivered to us 

Where should you send your return?

Please send Your return to the following adress:

DFwear LLC "return"

Lakowa 3/5/201 

Lodz, 90-562 

Poland

Is it possible to exchange products ?

Of course it is and we will do everything we can to make the process as easy and quick as possible

How do You exchange your items ?

• post a parcel at the post office or with the help of a service that is convenient for You

• fill out the form on the exchange for on our website, make sure You fill in all the information (exchange form)

• as soon as we receive replacement products from you, we will send new ones immediately

ADVICE:

(use only services, that allow you to track your parcel, if the package does not come to us and we don't have tracking number there is no way we can find it and accept Your return)

NOTICE:

Products marked with the heading "last pieces available" are not exchangeable

Where should You send your exchange ?

Please send Your exchange to the following adress:

DFwear LLC "exchange"

Lakowa 3/5/201 

Lodz, 90-562

Poland 

What should You do, if You get a damaged or defective item ?

Our number one priority is the quality of our products, but mistakes can happen to anyone. If something is wrong with your product please follow the instruction below: 

○ take a picture of the damaged product  

○ fill in the form exchange form 

○ include a picture of the damage and provide us with a short description of the issue. 

○ our customer service will take care of your issue within 48 houres and give You further instructions 

Can You return an item in person ?

Unfortunately, we do not have any stores yet to return items in person. Therefore, please send your return as a package to our distribution center in Poland or in the USA

Shipping

How much does shipping cost ?

WorldWide Shipping Always only 7,9 EUR

or

absolutely ZERO, if You order for more than 69 EUR 

How fast do we ship orders ?

It takes about 1-3 business days until we ship Your order.

We ship our products from Monday to Friday and please note that orders placed after 1 pm, on Friday or over the weekend will be shipped withing thirst three days of the next week. On special occasions like the launch of a new collection, sale campaigns or vacation season, shipping might take up to two weeks, but if it happens You will be informed right away.
 

How long will it take for my order to arrive ?

DUE TO COVID-19 DELIVERY TIMES CAN BE LONGER THAN USUAL, BUT WE DO ALL WE CAN TO CHOOSE THE FASTEST DELIVERY METHODS AND TO MAKE SURE YOU GET YOU NEW DARTFROG CLOTHES AS FAST AS POSSIBLE.

Values ​​given, are according to our experiences and slightly longer than official ones given by the carrier. 

○ EUROPE: 5-7 business days once it has shipped 

○ AUSTRALIA & NEW ZEALAND: 7-21 business days once it has shipped 

○ ASIA: 7-21 business days once it has shipped 

○ SOUTH AMERICA: 9-24 business days once it has shipped 

○ AFRICA: 7-14 business days once it has shipped 

How will You know when your order has been shipped ?

Once your order was registered by a currier, you will receive a confirmation email.

Your Order

What should You do, if Your package hasn't arived ?

First, check your tracking number which you received or check Your account on our web to find it. In case it shows any unusual shipping process or issues please contact the shipping provider for more information on your order. It’s usually just a small issue that can be taken care of right away. Sometimes it happens that the delivery address was wrong or the package was damaged and the package is being sent back to us. If that should be the case with your order please just contact us . We will help you right away and the main thing DO NOT WORRY we will solve the problem and deffinitly will not leave You with nothing ;-)

Can I change my order ?

If your order has not been shipped yet, we will probably be able to make changes, but if it has already been sent or ordered for shipment, unfortunately we will not be able to make changes. 

Contact us via email and we will see what we can do.

store@dartfrogwear.com 

Can I cancel my order ?

In case you want to cancel your order please get in touch with us via email store@dartfrogwear.com . We will then check if cancellation is still possible. Once your package has shipped we can not cancel it anymore.
  

Can I change the delivery address of my order ?

Yes, we can change the delivery address as long as it hasn’t been packed and shipped yet. Please get in touch with us using email:

store@dartfrogwear.com 

Having problems with Your discount code ?

If you have issues with your code please contact us via email and we will solve the problem in no time:

store@dartfrogwear.com 

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