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What is DARTFROG return policy?

You can request Your return within 14 days of the moment Your package was delivered. The products should be sent back without any sains, makeup leftovers, unwashed and unused. We reserve the right to keep 50% of the original price if the product is not returned in its original condition. You will receive the full product price refund within 14 working days from the moment we receive Your return.

The only exception is products marked with the heading "FINAL SALE" usually you can buy them at the lowest possible prices much below our production cost, in the case of returning the product with such a mark, we will charge 40% of the purchase cost as a restocking fee.

If you are returning items that have been shipped to you free of charge, we reserve the right to deduct the shipping cost of 8,90 EUR from the refund amount. The same is true, in case you are returning one of the items that allowed you to get free shipping and if, after deducting the price of the returned item, the amount spent would not qualify your order for free shipping.

Shipping costs are not refundable.

How do You return an item?

Unfortunately, we can't provide free returns yet. Customers are responsible for
return shipping cost, Therefor, choose a shipping provider that's most affordable for You.

ADVICE: (remember to send registered parcels with the possibility of tracking, otherwise if the parcel does not reach us we will not be able to help) 

○ post a parcel at the post office or with the help of a service that is convenient for You 

○ fill out the form on the website, make sure You fill in all the information (return form)  

○ We will refund Your money within 10 working days from the moment the package is delivered to us.


Where should You send your return ?

If you ship from the United States, Canada or Mexico please send Your return to:

DARTFROG USA INC return
133 Melody Ln. 
Largo, FL 33771
United States of America

If you ship from anywhere in the world, except USA, Canada, and Mexico use the following address:
 
DFWEAR LLC
Lakowa 3/5/201
Lodz 90-562
Poland


Is it possible to exchange products You buy ?

Of course it is and we will do everything we can to make the process as easy and quick as possible.


How do You exchange your items?

 

  • post a parcel at the post office or with the help of a service that is convenient for You
  • fill out the form on the exchange for on our website, make sure You fill in all the information 
  • as soon as we receive replacement products from you, we will send new ones immediately

NOTICE:

Unfortunately, we are not able to provide free return shipment, but remind us when making your next purchase, we will try to refund shipping costs, giving you an additional discount, while all costs associated with delivering the exchange are paid by us.
Products marked "FINAL SALE !" are not exchangeable
What should You do, if You get a damaged or defective item?

 

Our number one priority is the quality of our products, but mistakes can happen to anyone. If something is wrong with your product please follow the instruction below:

  • take a picture of the damaged product 
  • contact us via email: contact@dartfrogwear.com
  • include a picture of the damage and provide us with a short description of the issue.
  • our customer service will take care of your issue within 48 hours and give You further instructions
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